Terms of Service

Upon purchase of any paid Product through any sales platform or marketplace, you receive a limited, non-exclusive, non-transferable license to use that Product solely for your personal or internal business purposes. Paid Products come WITH SUPPORT from us. Support duration varies by product and is specified at the time of purchase. You may not: share, distribute, or sublicense the Product to any third party; crack, reverse engineer, decompile, or attempt to derive the source code or underlying algorithms; modify or create derivative works from the Product (except where explicitly permitted by a separate written license); resell, redistribute, or reskin the Product as your own offering.

Open-source products distributed on community platforms or public repositories are provided AS-IS under their respective licenses (MIT, LGPL, GPL, or as specified in each project). These Products come with NO WARRANTY, support, or ongoing maintenance. You must comply with the terms of the applicable open-source license for any such Product. See individual project repositories for license details.

Some Products (such as YueMi Spigot) may be subject to dual licensing, combining upstream open-source licenses with proprietary modifications. You must comply with both license terms. Reverse engineering or circumventing license protections on dual-licensed code is strictly prohibited.

All paid Products (including Pterodactyl addons, Minecraft server software, and other paid offerings) come with support from us. Support duration varies by product and will be clearly specified at the time of purchase on the product listing or sales platform. Some products may offer lifetime support; others may offer time-limited support (e.g., 1 year, 2 years, 3 years). Support includes bug fixes, configuration assistance, and troubleshooting related to the Product itself.

Game and app hosting services include support only during the active subscription period. Support covers assistance with the hosting infrastructure we provide. Once your subscription ends or is cancelled, support is terminated. Any data, backups, or ongoing services will no longer be maintained after subscription termination.

Open-source products are provided without support. We make no commitment to provide bug fixes, updates, or maintenance for these Products. Community support requests may be made via project repositories, issue trackers, or community forums, but response is not guaranteed. These are community-driven projects provided on a best-effort basis.

We provide hosting infrastructure (machines and networks) for game and application hosting. We are responsible only for providing and maintaining this infrastructure.

We are NOT responsible for any crashes, failures, data loss, or downtime caused by: errors or misconfiguration in your application or game code; third-party software or services integrated with your application; exceeding fair usage limits (see Section 6.4); your improper use or mismanagement of the hosting environment; acts of God, natural disasters, or circumstances beyond our control. We provide the hosting infrastructure on an AS-IS basis during your active subscription. We make no warranties regarding uptime, performance, or availability. We are not responsible for backups, data recovery, or data retention after your subscription ends.

We do not provide or guarantee any specific Service Level Agreement (SLA), uptime percentage, or performance commitments. While we strive to maintain reliable infrastructure, we make no contractual obligations regarding availability or service levels.

You agree to use hosting services in compliance with fair usage guidelines: do not exceed reasonable bandwidth or CPU limits (excessive resource consumption may result in service suspension or termination); do not engage in DDoS attacks, botting, or any malicious network activity; do not host illegal content or conduct illegal activities; do not attempt to compromise other users' data or the hosting infrastructure; do not violate any applicable laws or regulations. Violations of this policy may result in immediate account suspension and termination, with or without warning.

We reserve the right to terminate or suspend your hosting account immediately, with or without prior warning, if you: violate any provision of these Terms; engage in illegal activity or abuse; attempt to compromise our infrastructure or other users' services; or engage in fraudulent activity or payment disputes. Termination does not entitle you to a refund.

We may provide custom development and setup services on client-provided or our infrastructure. Custom services are governed by individual written or verbal service agreements negotiated between you and us.

Support for custom services covers ONLY the work we have completed. We are NOT responsible for: your hosting infrastructure (uptime, backups, data loss, server crashes); third-party plugins, software, or services integrated after our work is complete; your modifications or customizations made without our involvement; data recovery, backups, or infrastructure management. Support duration and scope for custom services are negotiated per engagement and will be documented in the individual service agreement.

Custom services may be offered on a flat-fee project basis or as an hourly/retainer arrangement. Payment is typically structured as 50% upfront and 50% upon project completion, though alternative payment structures may be negotiated in the individual service agreement.

We reserve the right to terminate custom service support if: you violate the terms of the individual service agreement; or you fail to pay agreed-upon fees. Termination of custom services does not entitle you to a refund for work already completed.

Most of our Products are available as one-time purchases through various sales platforms and marketplaces. Some Products may offer subscription-based billing. Hosting services may operate on a separate billing cycle. Custom services may operate on project-based, hourly, or retainer billing. Check the Product page or service agreement for specific pricing and payment terms.

Initiating a chargeback or payment dispute without attempting to resolve the issue with <support@yuemi.org> first constitutes fraud. We reserve the right to: permanently ban your account and revoke all Product licenses and service access; pursue legal action to recover chargeback fees and damages; and report fraudulent activity to payment processors and law enforcement. If you believe a charge is incorrect, contact <support@yuemi.org> immediately.